Haramain High-Speed Train: Guidelines and Services

Introduction

The Haramain High-Speed Railway is a modern, efficient, and comfortable train service that connects the holy cities of Mecca and Medina, passing through Jeddah and King Abdullah Economic City. Designed to provide pilgrims, residents, and tourists with a fast and safe travel option, the Haramain Train has become an essential part of Saudi Arabia’s transportation network. To ensure a smooth experience, passengers should follow certain guidelines and take advantage of the excellent services offered on board.

Booking and Ticketing Guidelines

Passengers can book their tickets through the official Haramain Train website (sar.hhr.sa), the mobile app, or at ticket counters in train stations. Online booking is highly recommended, especially during peak seasons like Hajj and Ramadan, as tickets sell out quickly.

Ticket prices vary depending on the class (Economy or Business) and travel distance. Discounts may be available for children, students, and special promotions. Payments can be made using credit/debit cards or the SADAD system. Modifications and cancellations are possible but may be subject to fees depending on how close they are to the departure time.

Boarding and Security Procedures

To ensure a safe journey, all passengers must arrive at the station at least 30-45 minutes before departure to complete security checks. Entry to the platform is allowed only for passengers with a valid ticket and matching identification.

Security screening includes baggage checks and personal inspections, similar to airport procedures. Prohibited items include:

  • Weapons and ammunition

  • Sharp objects

  • Hazardous chemicals

  • Animals (except for guide dogs in specific cases)

Following these procedures ensures a safe and smooth boarding process.

Luggage Policies

Each passenger is allowed a specific amount of luggage:

  • Economy Class: One large suitcase (maximum 25 kg, dimensions not exceeding 65 x 55 x 35 cm) and one small handbag.

  • Business Class: Two large suitcases (each up to 25 kg) and one small handbag.

Oversized or excess luggage may require additional fees or separate transport arrangements. Passengers should label their bags with their contact details to avoid mix-ups.

Seating and Travel Etiquette

Once on board, passengers must sit in their assigned seats as per their tickets. The train offers two classes:

  • Economy Class: Comfortable, spacious seats with ample legroom.

  • Business Class: More luxurious seating with additional space, complimentary meals, and exclusive lounge access at stations.

Passengers are expected to maintain cleanliness, be considerate to fellow travelers, and follow crew instructions for a smooth experience. Talking on the phone should be done at a moderate volume, and loud music or noises should be avoided.

Onboard Services and Facilities

The Haramain Train provides excellent facilities to ensure a pleasant journey:

  • Prayer Areas: Separate prayer sections for men and women.

  • Restrooms: Clean, well-maintained restrooms available in each carriage.

  • Wi-Fi: Free internet access available on most trains.

  • Food and Beverages: Business-class passengers receive complimentary snacks and drinks, while economy-class passengers can purchase meals from the onboard cafeteria.

  • Accessibility: Special seating and assistance are available for passengers with disabilities.

Travel Timings and Frequency

The Haramain High-Speed Train operates daily, with multiple departures throughout the day. Typical operating hours are from 8:30 AM to 12:30 AM, but schedules may change during peak seasons.

Travel times between stations are as follows:

  • Mecca to Jeddah: 43 minutes

  • Jeddah to Medina: 2 hours

  • Mecca to Medina: 2 hours 20 minutes

It’s recommended to check the schedule in advance to plan accordingly.

Special Guidelines for Pilgrims

Since the Haramain Train serves many pilgrims traveling for Umrah and Hajj, certain guidelines are helpful:

  • Book tickets early, especially during peak pilgrimage seasons.

  • Follow modest dress codes in line with Saudi Arabia’s cultural norms.

  • Keep prayer mats and religious items in carry-on bags for easy access.

  • Be mindful of fellow travelers and respect the sacred nature of the journey.

COVID-19 and Health Guidelines (If Applicable)

Depending on regulations, passengers may be required to follow health protocols, such as:

  • Wearing face masks

  • Maintaining social distancing

  • Presenting vaccination or PCR test proof (if mandated by authorities)

It’s best to check current health guidelines before traveling.

Conclusion

The Haramain High-Speed Train offers a fast, safe, and comfortable journey for travelers in Saudi Arabia. By following these guidelines, passengers can ensure a hassle-free trip while enjoying the world-class services provided onboard. Whether traveling for pilgrimage, business, or leisure, the Haramain Train is an excellent transportation choice for all.

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